New research in theINFORMS journal Management Science is providing insights for business leaders on how work experience affects employees interacting with AI.
The study, “Friend or Foe? Teaming Between Artificial Intelligence and Workers with Variation in Experience,” looks at the influence of two major types of human work experience (narrow experience based on the specific task volume and broad experience based on seniority) on the human-AI team dynamics.
“We developed an AI solution for medical chart coding in a publicly traded company and conducted a field study among the knowledge…
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News Source: www.sciencedaily.com